The world’s first high-dosage bioactive skincare brand — sourced right, launched with confidence.
Visit TWYG Skincare →The founders of TWYG run a biotech company producing a rare chemical compound extracted from the heartwood of the native totara tree. After years of research, they launched TWYG — the world’s first high-dosage bioactive skincare brand — built on that compound.
But when it came to sourcing the packaging and product components they needed, the experience was the opposite of their biotech precision. They tried Alibaba. The communication was broken, the process was difficult, and the trust just wasn’t there. They needed a better way.
A Google search turned up a few options. Only one stood out. They called Epic Sourcing, and from the very first conversation with TK and the team, something felt different — a level of detail, thoroughness, and genuine confidence that immediately gave them the reassurance they were looking for.
We trusted them instantly. We were able to step back, focus on other parts of the business, and know the Epic team had it under control.
Co-founders, TWYG Skincare
What the TWYG founders needed wasn’t just a supplier list. It was a partner they could trust to manage a complex, high-stakes sourcing process — so they could stay focused on what they do best. From the first call, Epic delivered exactly that: clarity, thoroughness, and a collaborative approach that made the whole process feel manageable.
After a frustrating experience on Alibaba with broken communication and unreliable suppliers, Epic identified trusted manufacturers suited to TWYG’s premium product requirements — with full transparency at every step and no hidden costs.
Rather than a transactional client-supplier dynamic, Epic operated as a genuine quality partner. The QC process was collaborative — a joint system where both sides worked together to get the product right, not just approve or reject.
Every step of the sourcing process was outlined clearly and managed thoroughly. The founders knew exactly what was happening, when, and why — giving them the confidence to delegate the entire sourcing function and focus their energy on strategy and brand.
Sourcing is now one of the things TWYG doesn’t have to worry about. Epic handles it. For a small business juggling multiple demands, knowing that a critical part of the operation is in expert hands — reliably and efficiently — has been genuinely transformative.
You tried Alibaba first. What went wrong?
It was a very difficult process. The communication lines were very broken. You need to get that partnership right — you need to find someone you trust who’s going to deliver what you require. Alibaba just didn’t give us that. So we decided to look at alternative options, did a Google search, and Epic stood out from everything else that came up.
What was it about that first call with Epic that changed things?
There was a level of detail upfront that really impressed us. They were very thorough on every step of the process — everything we needed to know was outlined in clear, precise detail. Instantly, that gave us confidence. We trusted them straight away and were able to step back and focus on other parts of the business.
How do you think about the value of working with a sourcing partner?
You’ve really got to quantify what your time is going to cost you. Once you identify that, and then match it to what Epic can do — it’s value for money. It really is. You can leave it with them and trust them to be efficient in delivering what you require. We know what we’re good at, and we know what we’re not. Epic handles the parts we’re not.
What would you say to a business owner who’s considering sourcing from overseas for the first time?
If you’ve never sourced something from another country, you’re probably not going to be great at it straight off the bat. Find people who do this day in, day out — who have the networks, who have people on the ground. Like Epic do. I’d highly recommend it. For the peace of mind alone, so you can focus on the things you actually need to focus on.
TWYG is now in market — a premium, science-backed skincare brand built on a genuinely unique bioactive compound. The founders went from a broken Alibaba experience to a sourcing operation they trust completely, managed by a team that understands the stakes and delivers without being chased.
More than the product outcome, what TWYG gained was freedom. Freedom to focus on the biotech, on the brand strategy, on the parts of the business only they can do — knowing that sourcing is handled. For a small business juggling everything, that clarity is hard to put a price on.
01
Tell us about your product, your category, and where you are in your journey. We’ll tell you honestly whether Epic is the right fit and what the process looks like.
02
Our China and Vietnam-based team identifies and vets manufacturers matched to your product requirements, quality expectations, and budget — presenting you with real, comparable options.
03
We manage sampling, quality checks, and production coordination so you can focus on your brand. From first sample to first shipment, we’re with you every step of the way.
